Shipping & Returns

We want you to be completely happy with your purchase from Steve Pronko Jewelers. If for any reason your purchase isn’t quite right, we gladly accept returns for a full refund within 14 days of delivery. Items must be returned in their original, new condition and include the original packaging.

Items that have been specially ordered, customized, sized, engraved, or otherwise altered specifically for you are not eligible for return. Return shipping costs are the responsibility of the customer.

Shipping & Delivery

In-stock items are typically shipped within 48 hours. If your purchase requires a modification, such as sizing or a change in metal color, please allow up to 3 weeks for delivery. We’ll confirm the expected timeframe with you when your order is placed.

For purchases over $500, a member of our team will personally contact you to verify the transaction prior to shipping. These orders will also require a signature upon delivery to help ensure your purchase arrives safely and securely.

If you have a special request or need your jewelry by a particular date, please reach out to us before ordering. We’re always happy to help!

One-Year Warranty

We stand behind the jewelry we sell. All merchandise purchased online is covered for one year against manufacturer defects. Normal or excessive wear, accidental damage, loss, or damage resulting from improper care is not covered under the warranty.

We recommend insuring your jewelry to protect your purchase. We’re happy to provide a complimentary Replacement Cost Document for insurance purposes. Contact us and we’ll take care of it for you.

We’re Here to Help

Your happiness is important to us. Steve Pronko Jewelers is a third-generation family-owned jewelry business, and we’ve built our reputation on quality, trust, and personal service.

Whether you have a question before ordering or need help after your purchase, please don’t hesitate to reach out. We’re always happy to hear from you.